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If you’re reading this article, then you are likely finding it difficult to pull together a succinct and helpful definition of vendor management.

You’re not alone in this as much of the information out there focuses on vendor management technology, rather than looking at the discipline itself.

Here, we’ll give you usable definition, briefly list some of the activities it entails and then a high level look at how Vendor Management delivers value to a business.

Vendor Management - A Definition


At Gatekeeper, we define vendor management as the process by which relationships with your vendors, and the documentation that underpins them, are actively created, monitored and cultivated to ensure that yours and their business objectives are achieved.

It’s both a formal and informal process. Every time you speak to your vendors, in whatever capacity, you are effectively conducting some form of vendor management.

Whether it’s a Quarterly Business Review (QBR) involving all of the key stakeholders or a quick phonecall to discuss contract amendments, these activities would generally come under this broad banner.

Typical Vendor Management activities can include:

  • Vendor sourcing, appraisal and negotiations
  • Contract creation and agreement
  • Reporting and KPI tracking
  • Arranging and conducting QBRs
  • Compliance monitoring and security testing
  • Recording escalation processes and key contacts
  • Resolving disputes

A business may devote specific resource to Vendor Management, such as staff or dedicated vendor management technology to provide centralised support. Or it may leave the process up to individuals to fit more informally around their core roles, and apply it only to the vendors that they have a direct relationship with.

These different approaches are often linked to the maturity and size of the business. As a business starts out, it generally has fewer vendors and the relationships are likely of insufficient value to make full time resource or a dedicated software solution an economical option.

However, as the business grows and spreads, the need can grow considerably as there will be a greater volume of contracts, suppliers, staff and potentially geographical coverage as well.

At this point there’s a strong case to centralise and standardise the vendor management process so that the business can get the most out of its agreements.

Vendor management typically delivers value to a business across several different areas, including:

  • Cost control, either through identification of opportunities for consolidation or through timely renegotiation around renewals
  • Benefits realisation - proactive Vendor Management and continuous contact mean that the original terms of a contract can always be kept front of mind. By pushing vendors to deliver, and smoothing the way internally as well, VM helps get businesses towards their goals faster.
  • Supply chain resilience and continuity - by maintaining a constant dialogue with key vendors, your business can assess any ongoing risks to supply and make alternative plans in a timely fashion if required.
  • Compliance - periodic assessment of compliance becomes easier and this ensures that any risk associated with legislation or industry standards is minimised.
  • Innovation - most, if not all, businesses are looking to grow and develop new technologies, and your vendors are no different. By having close relationships with them and managing them well, good vendor management can place your business in pole position to take advantage of advancements in their products or services.

For more information on Vendor Management, you can read some of our related blogs such as:


You can also get in touch with us for a tailored demonstration of how vendor management software can unlock the untapped value of your vendor relationships.

Request Your Free Demo >>

Ian Bryce
Ian Bryce

Ian writes on a variety of topics, bringing together his own knowledge and experience with that of industry experts.

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