Vendor Performance Management Software

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Get more back from every vendor.

When spend, contracts and vendor performance sit on one record, the gaps between systems close. Finance and procurement stop piecing the picture together by hand and start acting on it.

See contracted versus actual spend throughout the year, not just at year-end.

Spend sits scattered across departments, contracts, and vendors, so overspend only shows up at the year-end review.

Gatekeeper brings it into one view: contracted amounts against actual invoices, including duplicates and forgotten subscriptions.

Hold vendors to what they signed, with scorecards they cannot dispute.

Vendor performance usually lives in the heads of a few people, so renewals run on memory and goodwill.

Gatekeeper tracks every vendor against the service levels written into their contract, building scorecards from real delivery data. Median scoring reduces the impact of outliers, while RAG (Red/Amber/Green) alerts drive rapid escalation. When a renewal comes round, the conversation runs on numbers the vendor cannot argue with.

See where your vendor spend is going, before it becomes a problem.

Gatekeeper brings forecast and actual spend into one view, so you can see where money is going and where costs are running above expectations.

Track spend by vendor, category and contract throughout the year, giving you the visibility to spot overspend earlier and make informed decisions.

Turn renewals into savings, not surprise invoices.

Auto-renewals arrive as invoices before anyone reviews them, and the window to renegotiate is already gone.

The Renewal Guard Agent brings each renewal review forward, with the vendor’s performance history and spend trends ready for review. Scorecards and risk insights flow directly into the renewal workflow, so vendors can be flagged for renegotiation, remediation, or replacement.

Every renewal decision is backed by verified performance data.

24/7 risk intelligence.

Performance reviews alone miss emerging risks.

Gatekeeper integrates Market IQ monitoring of vendor credit, sanctions, and cyber posture. Continuous intelligence feeds into the vendor record and workflows, so risk signals are visible between reviews.

AI AGENTS

AI-powered capabilities that accelerate vendor performance and spend.

Renewal Guard Agent

Flags auto-renewals approaching the notice deadline before unwanted renewals lock in.

Exit Risk Agent

Assesses exit feasibility, switching risk, and contractual protections before non-renewal.

Bank Details Validator Agent

Validates bank detail changes and routes high-risk updates for verification.

Savings Realisation Agent

Verifies committed savings against actual supplier spend and flags unrealised savings.

Renegotiation Opportunity Agent

Identifies price, SLA and commitment levers to strengthen renewal negotiations.

Incident & Response-Time Review Agent

Reviews incident response and resolution times and surfaces recurring issues.

Meet our AI Agents

Why Gatekeeper

One record for every vendor relationship.

Connect spend to performance.

Every pound of spend sits next to the vendor's delivery record.

Renew from data, not memory.

Each renewal includes the performance and spend history.

Consolidate the vendor base.

Find duplicate vendors and quantify the savings from consolidation.

One view for every team.

Finance, Procurement and Legal work from the same unified record.

Redwood Logistics cut costs with Gatekeeper's native NetSuite integration.

Gatekeeper’s AI Agents and real-time insight into contracts helped Redwood Logistics make better decisions ahead of every renewal and termination, so each renewal arrived with the context to act.

95%: faster access to the context needed for every renewal

Read case study

one unified record

Every capability, connected.

One single source of truth.

Customer and vendor contracts, obligations, and renewals in one record.

See spend against contract.

Contract value sits next to what is actually being spent.

No single point of failure.

Contract knowledge lives in the platform, so nothing is lost when someone changes role or leaves.

Draft from approved templates.

Every agreement starts from language Legal already trusts.

Maintain control of the clause library.

Guard-railed templates keep off-policy wording from going out.

Nothing renews unnoticed.

Every renewal date is tracked, with owners and reminders set automatically.

Recognised by customers

One unified platform for every team

Built for finance, procurement and legal teams.

For Finance
Protect margins and stay audit-ready.
- Spend visibility
- Renewal oversight
- Audit-ready evidence
→
For Procurement
Onboard and contract faster, without cutting corners.
- Compliant onboarding
- Risk-aware contracts
- Supplier performance & savings
→
For Legal
Keep every contract defensible, without slowing the deal.
- Contract review
- Clause control
- Faster redlines
→

FAQ

Frequently asked questions about vendor performance and spend management.

What is vendor performance management software?

Vendor performance management software tracks how suppliers perform against their contractual commitments.

Gatekeeper measures each vendor on service levels and delivery, builds scorecards from that data, and connects the results to spend and renewals, so performance shapes every decision about the relationship.

How do AI Agents support vendor performance and spend management?

Gatekeeper has dedicated AI Agents to support vendor performance and spend management across the vendor lifecycle.

For example, the SLA Compliance Check Agent checks reported service levels against contracted targets, the Stakeholder Satisfaction Review Agent analyses feedback to surface relationship risks, and the Savings Realisation Agent verifies committed savings against actual supplier spend.

Other specialist Agents review incident response times, validate bank detail changes and identify renegotiation opportunities. Together, they surface performance issues, savings opportunities and exceptions that need your team’s attention.

How do you measure vendor performance against a contract?

You measure vendor performance by tracking delivery against the service levels and obligations written into the contract.

Gatekeeper links each vendor record to its contract terms, scores performance from real data, and keeps an audit trail, so the assessment stays consistent and defensible at review time.

What is the difference between spend management and vendor performance management?

Spend management shows what you pay suppliers; vendor performance management shows what you get for it.

Gatekeeper's Spend and Performance Management (SPM) joins the two, so contracted and actual spend sit alongside delivery data in one record, and neither question is answered in isolation.

How does Gatekeeper reduce vendor spend and stop spend leakage?

Gatekeeper reduces spend by making leakage visible.

It flags overruns at 80% of contract value, finds duplicate vendors and quantifies the savings from consolidation, and brings renewals forward with performance data attached, so overspend, forgotten subscriptions and weak-value contracts get caught before they renew, not after.

Does this replace our ERP spend reporting?

Gatekeeper does not replace your ERP. An ERP records what you spent; Gatekeeper connects that spend to the contract terms and vendor performance behind it.

The two work together, with Gatekeeper adding the context that makes spend data actionable.

How does Gatekeeper connect spend to vendor performance?

Gatekeeper holds spend, contracts, risk, and performance on a single record, so every line of spend sits next to the vendor delivering it.

Finance and procurement read from the same data, and Gatekeeper AI Agents surface the duplicates, overruns and renewals worth acting on.

Does Gatekeeper use my data to train its AI?

Gatekeeper's Agents work on your data to do your work, not to train external models. Your contract and vendor data stay inside your instance under your existing permissions.

Vendor performance management software, tied to your spend.