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Help Desk

Centralise email-based requests, assign owners and link to vendor & contract records.

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Centralise all requests

Route any email-based request into a central, collaborative solution

No Training Required

Submit requests via email – no new interface or system to learn.

Message inbox, linked to contract
Example Helpdesk Message

Always in the know

All Helpdesk Team members are notified by email and within Gatekeeper so they can respond or collaborate internally.

Gatekeeper on multiple devices

Manage your HelpDesk Team

Configure your Helpdesk members, assign owners and delegate with confidence when some of the team are not available.

Communicate from any device

Helpdesk members can respond from any device even when they are not logged into Gatekeeper.

Create a full audit trail

Incoming email requests can be linked to related suppliers, contracts or projects, along with any related files, to maintain a complete audit trail.

Contract Lifecycle