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Gatekeeper Contract and Vendor Management Glossary

Search common contracting language and take a deeper dive to discover what each means

Glossary > S

Service Level Agreement, SLA

A stand-alone document or a part of a Contract specifying:

Aspects of the services to be provided under the Contract

The standards that should be applied to delivery of those services by the Supplier over an agreed measurement period, and the consequences of the Supplier's failure to meet those standards in any particular measurement period.