GATEKEEPER AI AGENTS
SLA Compliance Checker Agent.
Check vendor uptime against contracted SLA targets automatically.
The SLA Compliance Checker Agent compares reported availability with each vendor’s contracted target, approving vendors that meet their commitment and flagging those that fall short.
HOW IT WORKS
How the SLA Compliance Checker Agent works.
Service report reviewed.
The Agent reviews the uploaded SLA or service report to identify the vendor’s reported availability or uptime.
SLA target retrieved.
The Agent retrieves the Contracted SLA Target % from the vendor record in Gatekeeper.
Performance compared.
Reported uptime is compared with the contracted target to determine whether the vendor met its availability commitment.
Compliance determined.
The Agent approves vendors that meet or exceed their contracted target and rejects those that fall below it.
Result documented.
For rejected assessments, the Agent records the actual availability, contracted target and shortfall. If no availability figure is found, it records that uptime evidence was not provided.
Action prioritised.
Clear SLA results and quantified shortfalls help your team focus on the vendors that need attention.
FAQ
Frequently asked questions.
What does the SLA Compliance Checker Agent review?
The Agent checks whether a vendor has met its contracted availability or uptime SLA.
It uses:
- The vendor’s uploaded SLA or service report.
- The Contracted SLA Target % held in Gatekeeper.
- The availability or uptime reported by the vendor.
If reported availability meets or exceeds the target, the assessment is approved. If it falls below the target, it is rejected.
What happens when a vendor misses its SLA?
The Agent rejects the assessment and records:
- Actual reported availability.
- Contracted SLA target.
- Shortfall in percentage points.
This gives your team the information needed to review the breach.
What happens if the Agent cannot find an availability figure?
The Agent rejects the assessment and records that uptime evidence was not provided.
Because the Agent retrieves relevant content from the service report, availability figures buried in large or unusually formatted documents may be missed. Testing against representative reports before go-live is recommended.
Does the Agent make the compliance decision automatically?
Yes. The Agent applies a defined rule to determine the result:
- APPROVE when reported uptime meets or exceeds the contracted SLA target.
- REJECT when reported uptime falls below the target.
- REJECT when no availability figure is found.
Rejected assessments include the information needed to understand why the vendor did not pass.
How does Agent automation compare with a manual process?
Without Agent automation, teams manually check vendor service reports against contracted SLA targets.
- Availability must be found in each service report.
- Actual uptime must be compared with the contracted target.
- SLA breaches must be identified and documented manually.
With Agent automation, reported availability is checked automatically against the contracted target.
- Uptime is identified from the uploaded service report.
- The same pass or fail rule is applied consistently.
- Vendors that miss their target are flagged with the shortfall documented.
Is there an audit trail?
Every Agent action is recorded in Gatekeeper with a timestamp, including the criteria applied, decision made, supporting evidence and reasoning where applicable.
This creates a searchable record of how each outcome was reached, supporting compliance verification, internal review and audit requirements.
How is my data kept secure and compliant?
Your data stays within Gatekeeper while the Agent performs its work. Actions, decisions and supporting evidence are logged, creating a clear audit trail.
The Agent operates within the permissions, playbooks and authority controls you configure.
Data handling follows Gatekeeper’s enterprise security standards, including SOC 2 Type II compliance and GDPR requirements.
one unified record
Every capability, connected.
One single source of truth.
Customer and vendor contracts, obligations, and renewals in one record.
See spend against contract.
Contract value sits next to what is actually being spent.
No single point of failure.
Contract knowledge lives in the platform, so nothing is lost when someone changes role or leaves.
Draft from approved templates.
Every agreement starts from language Legal already trusts.
Keep control of the clause library.
Guard-railed templates keep off-policy wording from going out.
Nothing renews unnoticed
Every renewal date tracked, with owners and reminders set automatically.
Expert insight & opinion
Related AI agents.
Gatekeeper's agents work as a single, connected team, handing off to one another across the lifecycle rather than running in isolation like bolted-on point tools.
